Module 11: Move-In & Move-Out Inspections in BC | LandlordPass.com

1. The Problem: The “Extinguishment” Trap

Many landlords assume: “If the tenant damages the unit, I keep the deposit.” In British Columbia, this is legally risky. Your right to claim against the deposit for damage is often conditional on following the condition inspection process exactly.

What “Extinguishment” Means (Plain English)

Under the Residential Tenancy Act, if required inspection steps are not met, the landlord’s right to claim against the security deposit (and/or pet damage deposit) for damage can be extinguished (void). This is closely tied to the inspection rules in sections 23–24 and 35–36.

If your claim-right is extinguished, you may be ordered to return the deposit even if there is damage, and you may need to pursue damages separately (with heavier proof burden and no deposit leverage).
Treat inspections as a compliance system: 2 opportunities + RTB-27 + deadlines + proof of delivery.

2. Mechanism: The Move-In Inspection Protocol

2.1 Scheduling: The Two-Opportunity Rule (RTB-22)

You must attempt to schedule in good faith and provide at least two opportunities for the tenant to participate, within the prescribed hours (unless both agree otherwise). When the first offer fails, use RTB-22 for the second and final opportunity.

Schedule inspections between 8am–9pm unless both parties agree to a different time. If the first time doesn’t work, issue RTB-22 for the second and final offer.

2.2 Conducting the Inspection (RTB-27)

  • Unit must be empty and cleaned (best evidence baseline).
  • Go room-by-room: walls, floors, windows, doors, appliances, plumbing fixtures.
  • Write specific observations: “3cm gouge on hallway baseboard” beats “scratched.”
  • Take wide photos + close-ups of defects (date-stamped if possible).
  • Both parties sign. If a party refuses, write “Refused to sign” and continue.

2.3 Deadline: Provide Copy Within 7 Days

The RTB-27 form instructions state the landlord should give a signed copy immediately if possible, and otherwise must provide a signed copy within 7 days of the inspection.

Do not delay sending the signed copy. Late delivery is one of the fastest ways to weaken (or lose) deposit claim rights.

3. Mechanism: The Move-Out Inspection Protocol

3.1 Compare to Baseline (Not to Your Memory)

  • Bring the original move-in RTB-27 and compare line-by-line.
  • Only claim new damage (not pre-existing condition, not wear and tear).
  • Take photos with the same angles as move-in when possible.

3.2 Scheduling Again: Two Opportunities Apply

Move-out inspection scheduling follows the same concept: offer opportunities, document offers, and use RTB-22 where required to prove you complied with the final opportunity process.

3.3 Deadline: Provide Copy Within 15 Days (Rule-Based)

Move-out inspection copy timelines are commonly described as 15 days in guidance materials, with specific rules in legislation and regulation depending on the inspection date and forwarding address delivery.

Deliver the completed, signed move-out inspection copy promptly and keep proof of delivery (email + attachment or signed handover).

4. Wear and Tear vs Damage (Policy Guideline 1)

The RTB and BC Government guidance distinguish normal wear and tear (landlord responsibility) from damage (tenant responsibility). Use Policy Guideline 1 as your decision framework.

ItemWear & Tear (Landlord Pays)Damage (Tenant Pays)
WallsMinor scuffs; small number of nail holesLarge holes (drywall anchors); gouges; crayon/marker
PaintFading; aging; peeling due to ageUnauthorized repaint; heavy smoke staining; intentional marks
FloorsWorn traffic paths in carpetCigarette burns; pet urine stains; ripped linoleum
CleaningReasonably clean (broom swept)Oven heavily soiled; grease build-up; mold in fridge
BlindsFaded cords; sticking mechanism from ageTorn slats; missing parts; pet chewing
Decision rule: If it comes from ordinary use over time, it’s usually wear and tear. If it comes from negligence, misuse, or unauthorized alteration, it’s more likely damage.

5. Useful Life (Depreciation) — Policy Guideline 40

Even when there is damage, compensation is often reduced based on the remaining useful life of the item. Policy Guideline 40 explains how useful life affects claims. For example, third-party summaries commonly reference carpet useful life around 10 years and interior paint around 4 years, and RTB resources often apply depreciation logic rather than “brand new replacement.”

Don’t claim “full replacement cost” for an old item. Claim the remaining value based on useful life and condition.

Simple Depreciation Example (Carpet)

If carpet useful life is 10 years and the carpet was already 8 years old at move-out, the remaining life is ~20%. A claim for full replacement is likely to be reduced.

6. Failure Point: Common Landlord Mistakes

6.1 The “Casual Walkthrough”

Scenario: Landlord says “looks good” and hands keys. No RTB-27.

Fix: No report, no keys. Make RTB-27 completion a hard gate before possession.

6.2 The “Text Message Invite”

Scenario: One casual text offer. Tenant can’t attend. Landlord inspects alone without RTB-22.

Fix: Document first offer in writing and use RTB-22 for the second and final opportunity.

6.3 The “Upgrade Claim”

Scenario: Tenant damages an older carpet. Landlord claims full brand-new replacement cost.

Fix: Apply Policy Guideline 40 useful life depreciation and claim only remaining value.

6.4 The “Late Copy”

Scenario: Inspection is done but landlord forgets to provide the signed copy within required time.

Fix: Deliver immediately by email and store proof. Use a checklist with a “copy delivered” tick box.

7. Top 20 Common Questions: Inspections in BC

Q1: Can I do the inspection alone?
Only if you complied with the scheduling requirements and the tenant did not participate after being given the required opportunities.
Q2: What if the tenant refuses to sign RTB-27?
Note “Refused to sign” on the report, complete the inspection, and provide the tenant a copy. Keep proof of delivery.
Q3: Do I have to fix pre-existing damage before move-in?
Not necessarily, but you must document it clearly so you are not blamed later. Health/safety issues must be addressed.
Q4: Can I charge for nail holes?
Only if excessive or unusually large. A small number of picture nail holes is typically treated as wear and tear.
Q5: How clean must the unit be at move-out?
“Reasonably clean” is the common standard in guidance. Heavy grease, mold, or a filthy oven may support a cleaning claim.
Q6: Is professional carpet cleaning mandatory?
Only in specific situations (e.g., visible soiling beyond normal wear, or where the tenancy agreement and circumstances support it). Default to “reasonably clean,” then claim evidence-based costs if not met.
Q7: Can I deduct from the deposit immediately?
Only if the tenant agrees in writing to the deductions. Otherwise, you generally need proper consent or an order.
Q8: What if I forget to provide the move-in copy within 7 days?
Send it immediately anyway and keep proof. Late delivery weakens your deposit-claim position and may trigger extinguishment consequences depending on the facts.
Q9: Can inspections be on weekends?
Yes. The key is mutual scheduling in good faith and compliance with the prescribed time window unless both agree otherwise.
Q10: What if damage is hidden by furniture at move-in?
Note “area blocked” on the move-in RTB-27. At move-out, inspect that exact area carefully and document differences.
Q11: Can I use a video instead of RTB-27?
No. Video supports the inspection, but RTB-27 (or a compliant form) is the required legal document.
Q12: Does the tenant have to be present?
They have the right to participate. If they do not participate after proper opportunities, the landlord may proceed without them as allowed by law.
Q13: Can the tenant send a friend?
Yes. The tenant can use a representative to participate and sign on their behalf.
Q14: Can I charge for light bulbs?
Tenants are commonly responsible for replacing burnt-out bulbs during the tenancy. Document at move-in and move-out.
Q15: What is the useful life of interior paint?
Useful-life references often treat interior paint as having a limited life (commonly cited around 4 years). Claims for repainting are usually reduced or eliminated when paint is already at end-of-life.
Q16: Can I do a “pre move-out inspection”?
Yes. It’s a strong practice: do a pre-inspection ~2 weeks early to tell the tenant what cleaning/repairs are expected.
Q17: What if the tenant leaves garbage behind?
Document it, take photos, keep disposal receipts, and claim reasonable costs (subject to consent or an order if disputed).
Q18: Does the report need to be typed?
No, but it must be legible and complete. Digital completion is common; handwriting is acceptable if clear.
Q19: What if I buy a property with a tenant already in place?
You inherit the tenancy file. If the move-in RTB-27 is missing, your baseline evidence is weak. Try to obtain it from the seller/previous manager immediately.
Q20: Can I charge an administration fee for the inspection?
No. Condition inspections are a mandatory landlord duty, not an add-on service.

References & Official Sources

  1. Residential Tenancy Act (BC Laws) — inspection duties and consequences
    https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/02078_01
    See: Sections 23–24 and 35–36 (inspection requirements and extinguishment consequences).
  2. Residential Tenancy Regulation (BC Laws) — scheduling window
    https://www.bclaws.gov.bc.ca/civix/document/id/complete/statreg/10_477_2003
    See: scheduling between 8am–9pm unless both parties agree otherwise.
  3. RTB-27: Condition Inspection Report (Official Form PDF)
    https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/forms/rtb27.pdf
  4. RTB-22: Notice of Final Opportunity to Schedule a Condition Inspection (Official Form PDF)
    https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/forms/rtb22.pdf
  5. RTB Policy Guideline 17: Security Deposits and Set Off
    https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/policy-guidelines/gl17.pdf
  6. RTB Policy Guideline 1: Landlord & Tenant — Responsibility for Residential Premises
    https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/policy-guidelines/gl01.pdf
  7. RTB Policy Guideline 40: Useful Life
    https://www2.gov.bc.ca/assets/gov/housing-and-tenancy/residential-tenancies/policy-guidelines/gl40.pdf
  8. TRAC: Condition Inspection Reports (plain language deadlines & process)
    https://tenants.bc.ca/your-tenancy/condition-inspection-reports/
  9. BC Gov: Tenancy forms directory
    https://www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies/calculators-and-resources/tenancy-forms
Operational standard: treat inspections like accounting: if it’s not recorded, it didn’t happen.