Complete Transparency in Property Maintenance Management
3PM Real Estate Services Inc.
See exactly how we handle every maintenance request from the first phone call to the final invoice. Our proven 9-phase process ensures nothing falls through the cracks.
Why Owners Trust 3PM
100% Buildium Tracked
Every maintenance action is documented with timestamps, notes, and photos in Buildium. Nothing is handled “off the books.”
Owner Portal 24/7
Log in anytime to see open tasks, quotes, approvals, and invoices in real time from anywhere.
Compliance Guaranteed
All work follows our Property Management Agreement and the BC Residential Tenancy Act for timelines, obligations, and documentation.
Our Transparent Maintenance Process
Level 1 · Intake
- MCC receives the tenant call or online request.
- Call is logged in Buildium with timestamp and unit.
- Emergency vs. non-emergency is identified immediately.
- Staff contacts tenant (target within 2 hours).
- Photos/videos and clear description collected.
- Initial risk and cost impact estimated.
Level 2 · Planning
- Full task created in Buildium with description and priority.
- All photos, videos, and notes attached.
- You have visibility from this point forward.
- Preferred vendors invited to quote (where scope allows).
- Quotes attached to the task for you to review.
- We recommend best value, not just lowest price.
- You approve by email or through the owner portal.
- Repairs under $500 can proceed under PMA authority.
- Repairs over $500 require your explicit approval, unless emergency.
Level 3 · Execution
- Vendor is assigned through the task and scheduled with tenant.
- You’re updated with date and time window.
- Access notes and any special instructions added.
- Work completion confirmed with vendor and tenant.
- Before and after photos uploaded to Buildium.
- Any follow-up issues documented as separate tasks.
Level 4 · Closure
- Invoice is checked against approved quote and work done.
- Payment processed according to trust and operating account rules.
- Costs appear on your monthly owner statement.
- Task is closed in Buildium with final notes.
- Complete audit trail retained long-term for your protection.
- Ready for RTB, insurance, or tax documentation if needed.
Real Numbers You Can Rely On
Initial tenant contact goal from MCC triage.
Every maintenance action is tracked in the system.
Standard window for non-urgent approval decisions.
Document retention designed to protect you over many years.
“3PM’s maintenance updates are clear and timely. I can log in anytime, see photos, invoices, and what’s pending. It feels like I’m always in the loop, even when I’m out of town.”
Property Owner – Metro Vancouver
Ready to Experience Transparent Property Management?
Join property owners who trust 3PM for clear communication, proper documentation, and peace of mind.
No obligation · Free property evaluation · Same-day response on business days
Phone: 604-761-0011
Email: info@3pmbc.com
Office: 13700 Mayfield Place, Suite 1140, Richmond, BC V6V 2E4