Create a clear policy outlining what types of repairs can be considered for self-solve solutions, ensuring these are minor issues that don't compromise safety or require professional expertise. This policy should detail the process for attempting self-repair, including guidelines on when it's appropriate to escalate the issue to management.

Develop a comprehensive repair guide or online resources, such as tutorial videos and step-by-step instructions, for common minor repairs and maintenance tasks. This could include unclogging drains, resetting circuit breakers, or fixing a running toilet. Ensure these resources are easily accessible to tenants through a tenant portal or a dedicated app.

To encourage tenants to use the self-solve option without incurring out-of-pocket expenses, establish a reimbursement system for any supplies or tools purchased for these repairs. Set a clear cap on the amount that can be reimbursed and require receipts for all purchases to streamline the reimbursement process.

For additional support, provide a hotline or a chat service where tenants can get advice or assistance from a skilled technician. This ensures that tenants have access to expert advice if they encounter difficulties or if the issue turns out to be more complex than initially thought.

Encourage tenants to responsibly report their repair attempts, whether successful or not. This ensures that the property management team is aware of any issues and can follow up if necessary. Reporting can be facilitated through an online portal, app, or direct communication channels.

Regularly review and update the self-solve guides and resources to ensure they remain relevant and useful. Incorporating feedback from tenants on the resources and the overall self-solve process can help in making these updates more effective.

Upon move-in and at regular intervals, educate tenants about the self-solve repair options, how to access resources, and the importance of following the established guidelines. This education can be done through welcome packets, email communications, and tenant meetings.

Continuously monitor the effectiveness of the self-solve repair program and evaluate its impact on reducing costs and saving time for property owners. Adjust the program based on feedback, tenant usage, and overall success in achieving its objectives.


Implementing a self-solve repair strategy is a proactive approach that benefits tenants by providing immediate solutions to simple problems, reduces the maintenance workload on property management, and saves time and money for property owners. By establishing clear guidelines, providing resources, and supporting tenants through the process, property management firms can effectively empower tenants while maintaining property standards and owner satisfaction.